Edible Arrangements Rewards Program Review from Davidson, North Carolina
I signed up for their special promotions and coupons via email back in February. They promissed a free birthday gift. I have watched for this "birthday gift" in my emails. NEVER GOT IT! I contacted them and they told me "Thank you for being a valued Edible Rewardsยฎ member. We have received your message and would be happy to help! We have looked into your account and do see that you were sent your Birthday Reward on 4/1/16 for the month of April. We also see that this code has unfortunately expired. We do send out emails upon achieving a Reward notifying you that you will need to redeem within 30 days, as well as a 2 day reminder email that this Reward is expiring soon. We also track all Rewards when logging into your account online for your convenience!
We apologize for any missed communications in this matter, and suggest checking with your email provider to ensure these are not accidentally being blocked or filtered."
BS!!! I have dozens of emails from them, from reminding me to order for St parts day to valentine's to mothers day. NOTHING about my free Birthday Gift. Sometimes there are 2 emails in one day with their advertising! I check my spam folder daily..... so don't put the blame on my email provider. I "signed into" my account on their site, and guess what..... my free birthday gift is "expired". As you see above from their response from customer service via email, they appoligize, but dont care. Ps: their site says they will contact you back in 1 to 3 days.... not true! Took them 5 days to respond.
Reason of review: Not as described/ advertised.
Location: Davidson, North Carolina
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