Deborah G Vvk

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Verified Reviewer

My order

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Places order over phone on 2-21-24 @ 251pm, was to pay cash or card when l picked up@***m. I called@***m to say l was going to be late like 45 mins to hour, but l would be there.

Then l had 2 missed calls from,@612pm & 621pm. One l was on phone and then pumping gas. You did not leave any voice mails nor ever say you were closing early. I get to your store at 644pm and your closed.

I call the phone and let a message then sent complaint. I recd email that you got my complaint and @659PM and case reference number #454****. This like l said on message was for a bday dinner that l was going to that night, and now didn't have a gift to take. Yall totally screwed this up.

Now today, 2-23-24 l called the number on the case ref and got the store and clerk then got the mgt, and all she wanted to do was argue with me.

I told her l would call corporate to get this taken care of. Poor customer service and Embarrassment for me!

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Preferred solution: Apology, replacement or credit for $40 However this dosen't make up for going to the persons bday dinner with no gift.

User's recommendation: Don't use Three Chopt location

Resolved
Chandra C Lrn

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Verified Reviewer
| map-marker Jacksonville, Florida

Resolved: LIAR, FALSE ADVERTISMENT, RUN FROM THIS COMPANY

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Updated by user Mar 26, 2024

Company fixed the issue and I have been provided with apology. I contacted the corporate office and the local office.

Original review Mar 11, 2024
DO NOT PURCHASE FROM THIS COMPANY. THEY ARE A RIP OFF. RECEIVED ITEMS A DAY LATE. ORDER WASN'T WHAT I ORDERED. FRUIT WAS SLIMY. NEVER RECEIVED A CALL BACK FROM THE STORE. LEFT ABOUT 10 MESSAGES AND CALL THE STORE AND CORPORATE OFFICE OVER 100 TIMES. AS OF TODAY, NO ONE HAS CALLED ME BACK. THIS WAS HIGH WAY ROBBERY. HAD 2 ORDERS FROM THE SOUTHSIDE BLVD LOCATION IN JACKSONVILLE FL.
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robert b Mwe

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Verified Reviewer

Wrong product delivery

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Horrible no call back no answer I did not receive what I ordered and have been trying for a week to get in touch with store and or customer service with no reply call back or response
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Loss:
$71
Pros:
  • Easy to order
Cons:
  • Wrong product delivered

Preferred solution: Full refund

User's recommendation: Avoid

Deborah K Nyo

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

They have no customer service and no updates on delivery

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Edible Arrangements - They have no customer service and no updates on delivery
I have Been trying to reach them since three oclock, they keep an automated response on loop then hangs up. Cant get any update or order I made at 2pm or refund response.
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Loss:
$44
Pros:
  • Arrangements are good
Cons:
  • No reliable customer service period
  • Cannot contact

Preferred solution: Full refund

LB Dxs

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Verified Reviewer

HORRIBLE

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ALEX IS HORRIBLE!!! His Customer Service skills SUCK!

He is VERY VERY VERY RUDE!! He refused to provide the Corporate #, refused to CANCEL my order, and DISCONNECTED CALL!! I called to ask about delivery fee, and he explained that and then asked did I want to cancel cause thats the policy so I dont know what you want me to do! I asked how long it would take to get refunded, he said depends on my bank, then proceeded to tell me my order cannot be cancelled because its already out for delivery!

As I am typing this review I have been on hold for OVER 10minutes, after the phone was picked up and placed on hold!! And I am going to continue to hold and POST THIS REVIEW EVERY SINGLE DAY UNTIL I HEAR FROM CORPORATE!!!

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Loss:
$55
Cons:
  • Customer service is terrible

Preferred solution: Apology

User's recommendation: DO NOT BUY FROM STORE # 1037 in BELLEVUE,WA

Resolved
Jerry G Gyn

Resolved: We never received our order.

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Updated by user Mar 04, 2024

Company fixed the issue and I have been provided with apology. They finally delivered the arrangement about 6 days later.

Original review Feb 18, 2024
Check reference #453****. THE CUSTOMER SERVICE Is Terrible. No communication. Wrong order number. No reply.
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Preferred solution: Full refund

User's recommendation: Do not use the St. Lucie location.

Resolved
Merrily Rah

Resolved: The local number won't pick up

PayPal

You authorized a payment of $112.56 USD to Edible Arrangements International (orderteam@***.com)

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This purchase will appear as a pending transaction until Edible Arrangements International processes your order. To see the full transaction details, log in to your PayPal account.

Keep in mind, it may take a few moments for this transaction to appear. Thanks for using PayPal.

Transaction ID

7MY928056****944F

Transaction date

February 5, 2024 8:27:17 PM PST

Merchant

Edible Arrangements International

orderteam@***.com

Instructions to merchant

You haven't entered any instructions.

Invoice ID

W011840****

DescriptionUnit priceQtyAmount

$112.56 USD1$112.56 USD

Subtotal$112.56 USD

Total$112.56 USD

Sent to orderteam@***.com

Sent from fern3271@***.com

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If the merchant completes the transaction and the final amount is greater than the above, well send you an additional receipt that shows the final payment amount. Otherwise, this will be your final receipt.

Funding Sources Used (Total)

Visa-2748$112.56 USD

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Preferred solution: Deliver product or service ordered

Staci A Upe

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Verified Reviewer

The store has not picked up nor returned our call

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We placed an order around 9am cst, and no one is answering the phone or have they changed the tracking info since the order was placed, its 3:48 pm cst.
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Preferred solution: Apology

Anonymous
map-marker Gonzales, Louisiana

Unhappy with food on platter. Looked like it had been tossed around

Edible Arrangements - Unhappy with food on platter. Looked like it had been tossed around
Fruit platter was displaced in platter as if it had been banged around during transportation. Sad customer
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User's recommendation: Don’t get this delivered

Jaelon Xfw
map-marker Tarpon Springs, Florida

Disappointing

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I didnt received chocolate covered strawberries and they were mushy. As if the berries were old.

Poor quality. Another reason for my review is because I placed an online order Orlando FL store a week in advance for my BFF birthday to be delivered on her birthday and it was delivered the day after. Lastly, I just placed an online order Waldorf MD store for a delivery and they didnt deliver one of the items I purchased. I called and left a message and didnt get a return call.

I called back the following day and explained one of the items was not delivered. The lady Diamond I spoke to didnt apologize, didnt appear sympathetic, and didnt offer anything for the inconvenience. Just said she will refund my card for the item and hung up before I can ask any questions. Didnt say good bye, didnt ask if I had any questions, etc.

This company (3) different locations has provided poor service and product. I will never order from them again.

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User's recommendation: Don’t waste your money or time

2 comments
Marcelline Syr

They know you are lying so why should they offer anything. If they just give into liars and crooks they will be out of business.

Marcelline Syr

How can something be mushy if you did not get them at all? Are you the same person who posted on here a while back, and made the same claim that your mom did not get the fruit. Then get caught lying saying they were mushy and the chocolate melted?

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John N Mtk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dissatisfied with service.

My husband ordered a valentine's day delivery a week in advance from the Kings Dr store in Charlotte totaling close to $200.00. It was not delivered on the 14th and he tried for several hours to found out what happened.

The delivery was made on the 15th with no explanation, apology... He tried numerous times on he 15th but was again never able to speak with anyone. I had to explain to him several times that it was ok - he tried but he was very disappointed and defeated. I have since expressed to EA my frustration via a customer service text and received an e-mail that someone would contact me within 48 hrs.

Its been more like 144 hrs and no one has yet had the courtesy to call, apologize, or otherwise correct the situation.

We both feel taken advantage of , treated poorly and disregarded as repeat customers. We wont trust them again.

View full review
Loss:
$180
Pros:
  • Wonderful concept
  • Great-tasting and beautiful treats
Cons:
  • Poor customer regard
  • Late delivery after special occasion

Preferred solution: Price reduction

User's recommendation: If its important to you, don't trust your delivery to someone that doesnt value you as a customer

Justin C Chg

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Verified Reviewer

My stuff did not show up

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I placed an order for valentines day delivery.. it never showed up. I called and they won't return calls, and give you the automated runaround
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Loss:
$175
Pros:
  • Food product
Cons:
  • Baddddddd service

Preferred solution: Full refund

User's recommendation: Stay away customer service is a nightmare

Chandra C Lrn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

TERRIBLE RUN FROM THIS COMPANY DO NOT PURCHASE

PURCHASE WASN'T DELIVERED UNTIL THE NEXT DAY. ITEMS ORDER WAS WRONG DIDN'T ROSES FRUIT WAS SLIMY THEY DIDN'T SEND CHEESECAKE CUPCAKE OFFICE NEVER CALLED BACK CAN'T GET THROUGH LINE CORPORATE OFFICE NEVER CALLED BACK COMPANY IS A FRUAD CALLED OVER 100 TIMES AND LEFT MESSAGES I AM GOING TO THE NEWS WITH THIS
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Loss:
$152
Pros:
  • No pros run from this company
Cons:
  • Fraud scam slimy fruit no call backs

Preferred solution: Full refund

User's recommendation: DO NOT PURCHASE FROM EDIBLE ARRANGMENTS

Delonta B

Very dissatisfied with service

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I ordered gifts for my wife and daughter for Valentines day, i placed order 9 days before it needed to be delivered. Packages was never delivered, They will not answer the phone, they have not replied to my messages and now I'm trying to get a refund. But no one will answer the phone but they took my money when i ordered. I will never use this company again in life and i will recommend everyone i know not to use this company. I work hard for every penny i have and this is the hardiest I've had to work to try and get my money back. i am very upset.
View full review
Loss:
$91
Cons:
  • Terrible customer service

Preferred solution: Full refund

User's recommendation: Don't waste your money, I will never recommend this to my worst enemy.

Anonymous
map-marker Memphis, Tennessee

Hvnt received my order, it was to be delivered by noon

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No one never answered the phone. I left a phone message no one returned my call regarding my order I placed in person at the Wolfchase location.
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