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1.7

I placed an order to be delivered to my grandparents for their anniversary. The order was to be delivered on Saturday.

The order was never delivered, no one contacted me and my order online says "order status confirmed". I called the store and got no answer. I put in a concern email with customer service, receiving an email back saying the store owner would contact me in 48 hours. Well that's not helpful.

I called the customer service line and all the representative could continue to say over and over again is the stores are independently owned and no one can help you until the owner is in on Monday. Not acceptable! I asked to speak with a manager. After being placed on hold for 15 minutes, I was finally transferred to someone else, less professional than the first.

Her statement of choice she kept repeating was " I understand your frustration". I told her to stop attempting to placate me and come up with asolution. If I placed a new order today it would be delivered. Have another store deliver it and you deal with correcting the issue between your stores.

Her response was of course the stores are independently owned. I said I wanted my money back and she proceeded to hang up on me. I have used edible arrangements numerous times, at least 10 times a year for business purposes.

I will never ever ever use them again based on this poor customer service experience.

Reason of review: Problem with delivery.

Monetary Loss: $100.

Preferred solution: Full refund.

Edible Arrangements Cons: Unwilling to fix their error.

Location: Silver Spring, Maryland

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