I made a order on November 10,2018, to be delivered for November 15,2018. It was for my boyfriend birthday.

which he had to work that day, so I wanted to surprise him. The Hayward store assured me that it will be delivered by 5:00pm. NOT, it was delivered at 6:30pm that evening. I was totally upset, but my boyfriend had to do overtime.

So fortunate he was still there when it came. They need to hire more drivers or something. But the arrangement he loved, the person I talked to on the phone was not answering my question. Twice when I called I got the same person.

I asked to talk to someone else, she was just quiet on the phone.

Please Hayward store do a better job, because I want to keep ordering from there. Its in the same city as my boyfriend job.

Reason of review: Problem with delivery.

Company wrote 0 private or public responses to the review from Nov 16.
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