Edible Arrangements

The online order for 12 chocolate strawberries was placed on Wednesday, June 12th, requesting delivery by June 15th, in time for Father's Day. Instead of transporting this perishable item from the closest city, Lafayette, to the destination address in Loreauville, they decided the starting location should be Dallas.

This makes no sense since that is a seven-hour drive under perfect conditions. The strawberries were dropped off on Monday afternoon. They were decaying when they arrived. My husband could smell them before he even opened the box.

The wrapping was wet and smelly and the fruit was rotten. I will never order from this company again!

They are not reliable and their customer service is the worst. See image.

put my application in. I got a email from one of their hiring staff saying to contact the store manager to schedule a interview.

did my interview, which went great! I got a call the next day from the store Manager asking me if I can start on Sun at 9am to 12pm i said of course He says great! So Sun 9am to 12pm for a little training then Tues you'll have ur first full day aswell as be able to meet me" He told me sundays are slow so it will be a good day to do a little training. I Come in on Sun 9am the assistant manager greets me & we start havin a conversation about things in the company as she informs me that she is aggravated at the fact that she has been she air quotes "assistant manager " for yrs now & still has not been given the actual title nor has been paid a penny for it.

She then starts training me on how to dip bananas, apples & strawberries in chocolate. The phone rings so she answers & ends up being on the phone with a customer for 45+ mins. During the call which was on speaker, I observed the customer telling the assistant manager which 2 same day delivery arrangements she wanted from the website. as im listening & shadowing the call for training i hear the assistant manager tell the customer that she doesn't know which arrangements she is referring to from the stores website.

The customer says "well its right here on your website how do you not know which one I'm talking about?" The assistant manager trys to change the subject & says "well I think you would actually like this one" & tells her the name of the arrangement. Luckily for the assistant manager the customer fell for the change of subject & agrees to do the 1 she recommended *THATS CALLED FALSE ADVERTISING* At this point I have finished the task she had given me, along with grabbing the prep paper & figuring out the directions myself with no assistance. I figure why not go ahead & take initiative & try to do it myself so it's done. So I'm done & standing there with nothing to do so I step out for a vape break while she is on the phone with the customer since i had completed the task i was given along with going the extra mile.

When i return i see assistant manager leaning on the table with a coworker watching videos on her phone. While observing this a customer comes in the store & hes standing at the desk waiting to be assisted. I stand there & watch them not even acknowledge, or notice the customer at all. I had to personally say "hey someone just came in" then finally she went to assist him.

he was there to pick up. after making contact with him she runs to the kitchen I follow her to find that his arrangement isn't even completed or bagged up. She shows me how to bag the arrangement then hands it to me to give to him. KEEP IN MIND there is a tv of cameras in the kitchen to see the lobby aswell as loud bells on the door.we finally get back on task, The strawberries need confetti sprinkles on them so I start on that.

mean while she says she's goin for a smoke break.she comes back in on the phone & looks very annoyed, she hangs up & says "ugh baby daddy drama" then proceeds to joke about shooting him with the delivery guys registered hand gun. About 20 mins later her baby daddy walks through the door & they go out back & do something & come back in to go out front & smoke. When she comes back in we start getting the 2 same day deliveries bagged up & I notice something doesn't look right with the arrangements. the 2 workers who have been there for 2+ years have the pineapple spelled as "BADY" INSTEAD OF "BDAY" on BOTH of the arrangements!

I Immediately noticed it & brought it to the assistant Managers attention. She addresses the employee that did it incorrectly. After the employee fixes the lettering, she hands 1 of the arrangements to the assistant manager & the other to me & I proceed to bag the arrangement up the correct way. we are now done for the day & I help clean the kitchen up.

I go to clock out at 12:35pm & she shows me how to get my hours sheet emailed to me. say our goodbyes & I let her know "if for any reason you need any help before Tues just let me know & I'll come in my schedule is wide open! She says okay & see ya Tuesday!TUESDAY MORNING 9AMI arrive at the store at 9am as I was told to & clock in.. Upon walking into the kitchen I notice 4 other employees standing around & everyone is either on their phone or talking with eachother.

One of the girls I worked with on Sunday was there. she says," Goodmorning! Haha you might as well sit & relax, there's no fruit no containers we have nothing to complete any of the orders" I say wow but it wasn't really a shock because when I was there Sunday for 3.5 hours (2 days ago) there wasnt any inventory then aswell so they've had 2 days & still haven't went & got/ordered the inventory needed to complete orders. The assistant manager stated multiple times throughout the morning "we need to order some stuff, or I need to go shopping" We actually had to use fruits, balloons & vases that the customer didnt ask for nor what she paid for without even letting her know!

(Which I did not like being a part of at all) We all continue to stand around doing nothing all the employees introduce themselves to me as I introduce myself to them Next thing I know I hear this man say: "Hey Alyssa, can I talk to you for a minute in the office? KEEP IN MIND THIS MAN DID NOT INTRODUCE HIMSELF TO ME OR HAVE I EVER SEEN THIS MAN BEFORE. So I say"yeah sure!" (Thinking this must be the store manager pulling me into the office to officially meet) We get in the office & he says to close the door & sit down He begins to say: So i was able to speak with (assistant manager) about how Sun went when you were here for a little bit & she has informed me that she feels we should not move forward with hiring you due to you not really catching/grasping onto the things we do here fast enough.REMEMBER My first day, I was only there for 3.5 hours & was only shown how to dip apples, bananas & strawberries. Along with how to bag up the arrangements.I am completely caught off gaurd with what he has just said to me & I respond with: "Who are you?

Because he never introduced himself. I say okay I'm not sure I understand what you mean.? She only showed me how to dip bananas apples & strawberries & I was only here for 3.5 hrs I'm dipping fruit in chocolate so what do you mean I'm not catching on fast enough? His response was: "Idk what to tell you I'm going to trust her recommendation & going to have to let you go." I said: You know what quite frankly i don't feel I've even been given A chance to even do or show how I work how can I work for 3.5 hrs & be shown 2 things which are very simple things but "I'm not learning fast enough" I was only here for 3.5 hrs.

He responds: Idk but do you have a cashapp or zelle so we can get you paid for the hrs that you did work? I say yes. He tells me to text it to him. Then I got up & exited before I got too upset & caused a scene.

I am extremely over qualified for this job for 1, for 2 I have been a store Manger myself, worked in sales, retail, childcare, amazon, ups, fedex among tons of other trades. So for a employer to have 3.5 hours with me & just be trained on dipping fruit in chocolate & to be told I wasn't picking that up fast enough is completely absurd & doesn't make any sense what so ever. I had 5 other interviews with other employers set up which got canceled due to edible arrangements contacting me to hire me & waste my time. How can you incorrectly dip fruit in chocolate?

even if I did do it incorrectly. I was only on the job for a total of 3 hrs! Isnt that what training is for? Does this sound like a real reason to let someone go after only 3.5 hours of training totaling in 3.5 hrs all together on the job?

As of now i still havent gotten paid for the 3.5 hrs like promised its been 3 weeks now & hes blocked my #. I want to get the word out on how screwed up & time wasting this company really is.

not to mention there was ants ALL over the walls in the kitchen. Along with bannans in the fridge that have turned COMPLETELY brown & squishy used for the orders aswell as the cantaloupe,honeydew,strawberries that sit out in room temperature 24/7.

Save yourself the headache & aggravation & AVOID the Westminster Edible Arrangement. I wish I had read the reviews sooner.

After two years of avoiding this store due to previous bad customer service, I decided to try again to see if things had improved. Unfortunately, they have not. The customer service is well below average and your order will not be ready or delivered when requested. Eg.

After speaking to the manager in the morning, requesting pickup 5 ½ hours later (after being told they only needed half hour notice), my order was not ready at the time I requested. The employee's did not have any record of my order & talked on their own in plain view for about 5 min before calling the mgr about the details of my order. I guess the customers aren't priority. After speaking with the manager & later the owner, they of course apologized & asked for another chance.

Second chance, delivery was not done on the day I requested. The managers excuse was totally got my days mixed up. Now I understand why the employees gave bad customer service the first time, they are following their Mgr. The Mgr is asking for chance #3.

Fool me once, shame on you, fool me twice, shame on me. Save yourself the time, energy & headache.

Go next door to Small Cakes Cupcakery or across the parking lot to Nothing Bundt Cakes. I've had GREAT service at both of these establishments.

I feel I must share my story, as I was so disappointed, even after providing ample time to rectify the situation. For personal reasons and a boost of encouragement during her journey, I have been sending my mom an edible arrangement every eight weeks for the past 2.5 years. We began with orders from the Flemington, NJ site, but unfortunately, there were too many incorrect orders, so I transitioned to the one in Hillsborough.

My first order with the Hillsborough office was delivered incorrectly, with the omission of the chocolate caramel apples. My mom loves caramel and chocolate-covered apples, so I always get the Game Day Platter because this is the only platter that includes caramel with the apples. When I called the office, I first had to leave a voicemail. Within a few days, Jimmy called and introduced himself as the manager. Long story short, we were both going through similar medical journeys with our family, making it even worse). He apologized and immediately corrected the order with another shipment, even providing his personal cell phone. I tried to provide contacts for him to help with his personal family struggles and we became friendly. When my mom completed her final treatment, I sent congratulations with additional balloons and all that jazz. I let Jimmy know ahead of time. He acknowledged the order and let me know he wanted to add a personal touch as the journey really hit home for him. Surprised, my mom received the order, partially correct, and with all these extra treats. Some were expired, but I chalked it up to the thought that mattered. None of her pineapples came with chocolate, but hey, maybe next time.

It was just her birthday a few weeks ago, and again, I decided to order the same platter I always order, the Game Day Platter, caramel apples, chocolate-covered pineapples, etc. Of note, for this shipment, I was required to spend extra for delivery and extra for the date of delivery. I also used my six-piece free as I had so many based on my purchases. She received the delivery and now there were no chocolate-covered pineapples and no six piece. I called Jimmy right away, he apologized for the delivery but mentioned my pineapples shouldn't have chocolate. I explained that there are two platters ($59.99 and the one I actually ordered with $64.99- the latter including chocolate-covered pineapples). He acknowledged the difference between the two. Additionally, I explained that the six-piece did not come with the order. Jimmy explained to me that the six-piece cannot be delivered. Through extensive research, it CAN be, and it was now taken from my awards bank. I even sent him a screenshot of where Edible Arrangements confirmed it can be delivered. He told me to pick a day the following week, and he would deliver everything that was missing. Perfect, no problem!

The following week came, and I heard nothing from him. I tried to text confirming which day he had chosen to be sure my mom would be at that location. He just ghosted me. I find this to be completely unacceptable- between all missing orders and incorrect orders, the amount totaled close to $100 through the deliveries. I am absolutely disgusted with Jimmy's actions, and quite frankly, Edible Arrangements as a whole. If it wasn't my mom who was the recipient, I wouldn't have even known these orders were missing items or incorrect. I was contemplating whether I would write a review, but now enough is enough. In the most trying of times, we looked forward to the surprise fruit delivery every eight weeks as a glimmer in the moment. I will never be ordering from Jimmy or his Edible Arrangements location in Hillsborough, NJ again.

WORST CUSTOMER SERVICE! They dont answer the phone and the corporate I called hung up on me twice.

It took me over 3 hours to situate an order for my fathers birthday. I ordered a $75 arrangement for same day delivery on the website. So immediately I called the store fulfilling my order to check/verify and she told me she sees the order but does NOT have the transfer paperwork, so she told me to call ALL their locations in San Antonio, find who has it and ask them fax it to her. She also said they have no boxes, so I asked if we could use something smaller or bigger or different and she said theres no boxeswasnt possible to do.

That was about the time when she started YELLING at me and then just hung up on me! I was like shaking after that call.this was important that

My father receives this. So I begin call every store to see who has it. finally an associate named Lettie told me that it isnt my job to be calling around and furthermore everything that woman told me was incorrect.

That she does HAVE the correct paperwork.and mentioned that that store has been having extreme issues and they many boxes different boxes to accommodate my dads order. She very nice and mentioned I should call corporate. I call and explain the situation to Torique, he called that store several times and no answer.. He then canceled my order and gave me a refund then the phone hangs up.

I call back and reach Kahela this time, I asked if we could call the store together; and someone named Fernando answered. (Im at 3 hours on phone by this time) He said he was the closest thing to a manager.he explained they have no boxes, helium, or birthday balloons. Im shocked at this point because THIS is who is doing my dads order. Then tells me my order is canceled so I need to make a new order and pay for that.

I did that over the phone with him, so I just paid for whatever at this point. It was another $75, Im shocked they didnt take care of something for all the troubleNEVER GOING BACK!

My daughter bought me a chocolate covered strawberry cheesecakes, and when they came, it came with only little frozen package that came warm along with the food that came warm also. I called them and told them what had happened and that they did not package it properly.

They said they would send me another product out, but if that came ruined, my daughter would be out the $61 that she paid.

I offered to send pictures also to show that it was ruined and they were rude and said no we do not need to see pictures. So I just asked to give her a refund because I didnt want to take a chance of getting another ruined package and then not getting reimbursed for it.

Placed an order for my daughters 30th birthday and what I bought was not the gift I ordered onlinenot only that, they delivered late at night and when my daughter opened the box of chocolate covered with strawberries, there was fungus surrounding, inside of all the strawberries and the chocolate had bubbly appearance. The worst part of all, they tried to cover it with some type of chocolate that looked like expired yogurt.

NEVER AGAIN!! Store location is in Lomas Verde Bayamon, Puerto Rico.

They text me back offering they would solve the problem, though the only solutions they applied was to refund partial $ of the order and asked for my daughter to pick up 6 strawberrieS, which were charged to my credit card. SO DISAPPOINTED