Edible Arrangements

I ordered an arrangement and flowers for my wife online. I called the store (317) and spoke to Victoria just to make sure that it would arrive at her place of employment before she left for the day.

Victoria went out of her way to look the order up and assured me that she would expedite it for me. She refused to accept ANY gratuity as that went against company policy. I personally think thats a STUPID policy! People should be rewarded for EXCELLENT customer service!

She made me feel so at ease. She handled it so well that I thought she was the manager. Her professionalism should be rewarded and recognized!

Thank you Victoria at store # 317 for taking a little bit of this Holiday stress away from me! May your holidays be as wonderful as youve made me feel today!

I received a call from the rocky point store form a man claiming to be the store manager and he says he cant deliver my order on the 25th of December it has to be on the 22nd then reply Ive spoke with you guys two times since I placed this order and now 5 days before the order is supposed to come can you do something better than the 22nd he says no i cant and we dont want to come out that way after the 22nd its too far I reply ive spent a lot of money with you guys he cuts me off again and says no you didnt Ive had people spend over $200 this Christmas as in there orders are more important than mine then proceeds to curse me out and hang up three times I would really appreciate it if something was done about this

The online order for 12 chocolate strawberries was placed on Wednesday, June 12th, requesting delivery by June 15th, in time for Father's Day. Instead of transporting this perishable item from the closest city, Lafayette, to the destination address in Loreauville, they decided the starting location should be Dallas.

This makes no sense since that is a seven-hour drive under perfect conditions. The strawberries were dropped off on Monday afternoon. They were decaying when they arrived. My husband could smell them before he even opened the box.

The wrapping was wet and smelly and the fruit was rotten. I will never order from this company again!

They are not reliable and their customer service is the worst. See image.

put my application in. I got a email from one of their hiring staff saying to contact the store manager to schedule a interview.

did my interview, which went great! I got a call the next day from the store Manager asking me if I can start on Sun at 9am to 12pm i said of course He says great! So Sun 9am to 12pm for a little training then Tues you'll have ur first full day aswell as be able to meet me" He told me sundays are slow so it will be a good day to do a little training. I Come in on Sun 9am the assistant manager greets me & we start havin a conversation about things in the company as she informs me that she is aggravated at the fact that she has been she air quotes "assistant manager " for yrs now & still has not been given the actual title nor has been paid a penny for it.

She then starts training me on how to dip bananas, apples & strawberries in chocolate. The phone rings so she answers & ends up being on the phone with a customer for 45+ mins. During the call which was on speaker, I observed the customer telling the assistant manager which 2 same day delivery arrangements she wanted from the website. as im listening & shadowing the call for training i hear the assistant manager tell the customer that she doesn't know which arrangements she is referring to from the stores website.

The customer says "well its right here on your website how do you not know which one I'm talking about?" The assistant manager trys to change the subject & says "well I think you would actually like this one" & tells her the name of the arrangement. Luckily for the assistant manager the customer fell for the change of subject & agrees to do the 1 she recommended *THATS CALLED FALSE ADVERTISING* At this point I have finished the task she had given me, along with grabbing the prep paper & figuring out the directions myself with no assistance. I figure why not go ahead & take initiative & try to do it myself so it's done. So I'm done & standing there with nothing to do so I step out for a vape break while she is on the phone with the customer since i had completed the task i was given along with going the extra mile.

When i return i see assistant manager leaning on the table with a coworker watching videos on her phone. While observing this a customer comes in the store & hes standing at the desk waiting to be assisted. I stand there & watch them not even acknowledge, or notice the customer at all. I had to personally say "hey someone just came in" then finally she went to assist him.

he was there to pick up. after making contact with him she runs to the kitchen I follow her to find that his arrangement isn't even completed or bagged up. She shows me how to bag the arrangement then hands it to me to give to him. KEEP IN MIND there is a tv of cameras in the kitchen to see the lobby aswell as loud bells on the door.we finally get back on task, The strawberries need confetti sprinkles on them so I start on that.

mean while she says she's goin for a smoke break.she comes back in on the phone & looks very annoyed, she hangs up & says "ugh baby daddy drama" then proceeds to joke about shooting him with the delivery guys registered hand gun. About 20 mins later her baby daddy walks through the door & they go out back & do something & come back in to go out front & smoke. When she comes back in we start getting the 2 same day deliveries bagged up & I notice something doesn't look right with the arrangements. the 2 workers who have been there for 2+ years have the pineapple spelled as "BADY" INSTEAD OF "BDAY" on BOTH of the arrangements!

I Immediately noticed it & brought it to the assistant Managers attention. She addresses the employee that did it incorrectly. After the employee fixes the lettering, she hands 1 of the arrangements to the assistant manager & the other to me & I proceed to bag the arrangement up the correct way. we are now done for the day & I help clean the kitchen up.

I go to clock out at 12:35pm & she shows me how to get my hours sheet emailed to me. say our goodbyes & I let her know "if for any reason you need any help before Tues just let me know & I'll come in my schedule is wide open! She says okay & see ya Tuesday!TUESDAY MORNING 9AMI arrive at the store at 9am as I was told to & clock in.. Upon walking into the kitchen I notice 4 other employees standing around & everyone is either on their phone or talking with eachother.

One of the girls I worked with on Sunday was there. she says," Goodmorning! Haha you might as well sit & relax, there's no fruit no containers we have nothing to complete any of the orders" I say wow but it wasn't really a shock because when I was there Sunday for 3.5 hours (2 days ago) there wasnt any inventory then aswell so they've had 2 days & still haven't went & got/ordered the inventory needed to complete orders. The assistant manager stated multiple times throughout the morning "we need to order some stuff, or I need to go shopping" We actually had to use fruits, balloons & vases that the customer didnt ask for nor what she paid for without even letting her know!

(Which I did not like being a part of at all) We all continue to stand around doing nothing all the employees introduce themselves to me as I introduce myself to them Next thing I know I hear this man say: "Hey Alyssa, can I talk to you for a minute in the office? KEEP IN MIND THIS MAN DID NOT INTRODUCE HIMSELF TO ME OR HAVE I EVER SEEN THIS MAN BEFORE. So I say"yeah sure!" (Thinking this must be the store manager pulling me into the office to officially meet) We get in the office & he says to close the door & sit down He begins to say: So i was able to speak with (assistant manager) about how Sun went when you were here for a little bit & she has informed me that she feels we should not move forward with hiring you due to you not really catching/grasping onto the things we do here fast enough.REMEMBER My first day, I was only there for 3.5 hours & was only shown how to dip apples, bananas & strawberries. Along with how to bag up the arrangements.I am completely caught off gaurd with what he has just said to me & I respond with: "Who are you?

Because he never introduced himself. I say okay I'm not sure I understand what you mean.? She only showed me how to dip bananas apples & strawberries & I was only here for 3.5 hrs I'm dipping fruit in chocolate so what do you mean I'm not catching on fast enough? His response was: "Idk what to tell you I'm going to trust her recommendation & going to have to let you go." I said: You know what quite frankly i don't feel I've even been given A chance to even do or show how I work how can I work for 3.5 hrs & be shown 2 things which are very simple things but "I'm not learning fast enough" I was only here for 3.5 hrs.

He responds: Idk but do you have a cashapp or zelle so we can get you paid for the hrs that you did work? I say yes. He tells me to text it to him. Then I got up & exited before I got too upset & caused a scene.

I am extremely over qualified for this job for 1, for 2 I have been a store Manger myself, worked in sales, retail, childcare, amazon, ups, fedex among tons of other trades. So for a employer to have 3.5 hours with me & just be trained on dipping fruit in chocolate & to be told I wasn't picking that up fast enough is completely absurd & doesn't make any sense what so ever. I had 5 other interviews with other employers set up which got canceled due to edible arrangements contacting me to hire me & waste my time. How can you incorrectly dip fruit in chocolate?

even if I did do it incorrectly. I was only on the job for a total of 3 hrs! Isnt that what training is for? Does this sound like a real reason to let someone go after only 3.5 hours of training totaling in 3.5 hrs all together on the job?

As of now i still havent gotten paid for the 3.5 hrs like promised its been 3 weeks now & hes blocked my #. I want to get the word out on how screwed up & time wasting this company really is.

not to mention there was ants ALL over the walls in the kitchen. Along with bannans in the fridge that have turned COMPLETELY brown & squishy used for the orders aswell as the cantaloupe,honeydew,strawberries that sit out in room temperature 24/7.

Save yourself the headache & aggravation & AVOID the Westminster Edible Arrangement. I wish I had read the reviews sooner.

After two years of avoiding this store due to previous bad customer service, I decided to try again to see if things had improved. Unfortunately, they have not. The customer service is well below average and your order will not be ready or delivered when requested. Eg.

After speaking to the manager in the morning, requesting pickup 5 ½ hours later (after being told they only needed half hour notice), my order was not ready at the time I requested. The employee's did not have any record of my order & talked on their own in plain view for about 5 min before calling the mgr about the details of my order. I guess the customers aren't priority. After speaking with the manager & later the owner, they of course apologized & asked for another chance.

Second chance, delivery was not done on the day I requested. The managers excuse was totally got my days mixed up. Now I understand why the employees gave bad customer service the first time, they are following their Mgr. The Mgr is asking for chance #3.

Fool me once, shame on you, fool me twice, shame on me. Save yourself the time, energy & headache.

Go next door to Small Cakes Cupcakery or across the parking lot to Nothing Bundt Cakes. I've had GREAT service at both of these establishments.