Edible Arrangements
Reviews and Complaints
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Verified Buyer |
Winter Garden, Florida
UN HAPPY RECIPIENT
WHAT I RECEIVED FOR MOTHERS DAY FROM MY HUSBAND.
FLOWERS WITH BROWN PETALS DOES NOT LOOK LIKE ANYTHING IN THE PHOTOS ON THE WEBSITE!!!
User's recommendation: NOT EVEN TO MY WORST ENEMY
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Did not receive what i ordered
I ordered a box of chocolate covered strawberries with a "bouquet" of flowers for my Valentines Day. The order came in on time but that was the only thing they did right.
For the flowers, they sent a single fake rose which was horrible and I was literally charged 50 dollars more for that single rose. I have sent my complaint in to the store twice already with not a single reply.
I have been using the Bellerose office for years and am done using the whole company from now on. I will be contacting my credit card company for a full refund.
- Do not deliver what they say they would
Preferred solution: Price reduction
User's recommendation: DO NOT USE EDIBLE ARRANGEMENTS EVER AGAIN!!!!
Ozark, Missouri
I had a great experience. They went beyond what was expected and made my arrangement exceptionally beautiful, and the fruit was delicious. I will definitely use it again.
I ordered a very expensive arrangement. I picked it up myself rather than having it delivered.
The arrangement was absolutely beautiful and worth every penny. The very nice courteous lady working the shop went out of her way to make this basket beautiful.
Thank you to her. The fruit was very fresh And cold and everyone loved it.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Disappointed customer
On 2/9/24 I placed an order to be delivered to my husband 2/14/24. I left specific instructions on where to take them and what hours he worked.
He gets off of work at 5pm, as of 4pm they hadnt even started crafting my order yet nor are they answering any of my call or messages.
Ive called 15x and left 6 messages. here it is the 15th and my order still hasnt been crafted nor have I heard a word from anyone.
- Customer service is terrible
Preferred solution: Full refund
User's recommendation: If it’s important to you, don’t order from them because it won’t be delivered.
I'm going thru the same thing ! My order was for 2/14/24 and never delivered, WHAT A JOKE OF BUSINESS!! I let the company and my bank know that I want a Full refund !!
Replying to
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Verified Reviewer
Order of strawberries rotton after 1 day
I ordered half a dozen chocolate-covered strawberries from Edible Arrangements, and the strawberries got moldy in 24 hours while they were in the refrigerator. My mother didn't even get to eat them. I order strawberries from Edible Arrangements every Mother's Day, and I have never had them go bad in 24 hours.
Preferred solution: Deliver product or service ordered
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order was delivered hot and chocolate melted
I placed an order on 3/8/24. Got notified on 3/9/24 at 1244 that my oder will not be delivered due to the driver already delivered orders in that area for the day.
On Monday 3/11/24. I called to inquire about my order and was told it would be delivered today. When my daughter in law received the order. ALL THE FRUIT WAS HOT!
The chocolate was melted on the strawberries as well. I asked to speak to the manager and was told there was no manager onsite. Jessica who was rude told me that the refrigerated truck had broke down and Corporate told them to deliver the orders. This is unacceptable!!!
I have not heard back from Bobbi who I was told was the manager. I want my order delivered the right way.
If that cannnot be done. I want all my money refunded to me.
Preferred solution: Full refund
User's recommendation: Fresh fruit basket or FULL REFUND
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Verified Reviewer |
Selma, Texas
The most horrible customer service
Heed, my warning ,,, do not go to Edible Arrangements anywhere in San Antonio Texas the worst and I mean worst customer service. Placed an order through their website and did not get anything at all close to what I paid for and ordered.
Only reason it was picked up because I had someone else do it. Had I been there I would have never accepted it.
Called to speak to the manager and was told NO asked when the manager would be in, and I was told NO asked if I could speak to somebody who could help me, and I was told NO asked for corporate phone number to file a complaint and yes, you guessed it I was told NO absolutely the worst experience with a business and relationship with their customer. Will not be giving them any more of my money.
- Absolutely the worst customer service with no resolution
Preferred solution: Full refund
User's recommendation: Save your money
Minneapolis, Minnesota
NO RESPONSE AND WRONG ORDER
Still waiting or a phone call back from Edible after 3 voicemails and 2 emails. It is IMPOSSIBLE to get in touch with someone if you encounter an issue.
I asked for a birthday balloon to be included in my order (being sent to my BOSS), yet they included a balloon with hearts on it. Completely inappropriate and embarrassing!
Leah D.
- Wrong order
Preferred solution: Full refund
User's recommendation: DO NOT GO WITH THIS COMPANY
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Verified Buyer |
Philadelphia, Pennsylvania
Refund problem
I placed and order and was told by the store it couldnt be delivered until the next day so I told them I would like to cancel . That was 2 weeks ago I still never received my refund at all. Even placed an order with another store !
Paramus, New Jersey
Didn’t deliver in time and not the right size I ordered
First off answer a phone instead of all this nonsense also ordered the sweet support dessert board large at with tax 191.91 first it did not arrive when I requested it, it arrived after the event was over and it looked NOTHING like the picture it appears to look like the small. Customer service in the store was beyond terrible leaving me hanging on hold not once but twice.
If this is how a reputable business runs their franchise stores its surprising that your stores are still in business. It is a disgrace that when You spend good money on something that you are giving to someone and it comes late and wrong I have no one to blame but the way these stores are being run.
I am requesting a refund for at least 50% of this order. I am including the picture of the one from the store and the one I received.
User's recommendation: Buyer beware!!
Niles, Illinois
What to report a delivery issue with one of your stores. Edible Arrangements - 1556
The manager of the particular store I was dealing with said she was not there on the day of my order. She never told me what went wrong but agreed to cancel and refund the order.
Store never contacted me about a delivery issue. This store closes at 7pm. I called the store at 6:20 and 6:55 pm. There was no answer either time, only a recorded message to send a message, which I did.
So far no response. Im thinking this location is a front for a scam.
I want my order cancelled and I expect a full and prompt refund. I also plan to contact the BBB about this store.
Edible Arrangements 7239 Dempster Street, Niles Il 60714
Order number W201*******-*
User's recommendation: Use a different store.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Detroit, Michigan
Cannot view order AFTER you MAKE a purchase
We're spending 100s of dollars buying cut up fruit.. why is the website not accessible..!
I can't even log in let alone view my order..!
This is a million dollar company I'm Sure you can find a better person to handle a SIMPLE app. Highly disappointed and wish there was an alternative route to getting cut up fruit
User's recommendation: Shop at your own risk
Cibolo, Texas
Place an order
NOTHING has happened!
Store 518 has not responded to multiple voicemails over the last 2 days. Not one call! I was wanting to place an order for delivery in College Station!
Scottsdale, Arizona
Absolutely Amazing Service
I ordered a tray for my anniversary and it came out absolutely amazing. It was perfect. Highly recommend them and will definitely be going back.
User's recommendation: Yes!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Port Saint Lucie, Florida
Never received order
I placed an order at the Port St. Lucie, FL location.
The order was never prepared or sent. I called that store over 20 times in 3 days, left 3 messages, and heard nothing from them. Now, they took my money with no problem.
I called Corporate and could never get a single person on the line. This is unacceptable for this type of business.
- Fruit is fresh
- Dont answer phone calls
- Not all locations operate the same
- Lack of commumcation
Preferred solution: Full refund
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Ordered for my Mom that lives in another state. Her order was never delivered and customer service does not answer the calls This company needs to be reported for FRAUD!