Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Turnaround Time
Value for money
Poster decreased review rating.

Update by user Feb 18

Update : 2-18-2019. So the Store Owner reached out to us this morning .

Once he was made aware of the situation he contacted us and apologized for the way my order was handled. I would not say what he offered because every situation is different and should be handled accordingly , but we are satisfied with the resolution to our issue.

This should have happened with the first phone call on the first day. But I appreciate the resolution and the time and consideration given after the fact.

Original review posted by user Feb 17

Placed an order for a Valentine’s Day arrangement to be delivered to my wife , received email at 6:42 am on the 14th saying that the order was confirmed . Around 2pm received another email saying the delivery was unsuccessful.

Mind you , this was being delivered at a office building where my wife is the receptionist . Any attempt to deliver would’ve been her the one to greet the driver so I knew something was wrong . I had to spoiled the surprise and call my wife to let her know the situation. She told me that no one attempted delivery .

I told her to contact the store and find out what the deal was . They told her that they were going to reach the driver , she told them that she was leaving at 5pm . At 4:45pm she called the store once again and they told her the driver was still out . She requested a change of the delivery address to our home since she was leaving for the day .

Once again the store took the info and told her that they were gonna let the driver know . At 6:45 I received another email about “delivery unsuccessful “ and that was another lie , no one ever came . Not a single phone call to me or the recipient..So basically my Valentine’s Day surprise was ruined , I was $120 short and nothing to show for . The next day I called to ask for a refund and the employee told me she wasn’t authorized to do so but that she was going to let the manager know and that someone would contact me with if a few hours and offered me a store credit which I declined , at that point I just wanted my money back .No one contacted me , so I took it to their social media pages .

I DM their page on twitter and FB and finally got a reply asking me more details about the order and they they were gonna a have the customer relations team look into it .

Finally the store manager contacted me the following day, without an apology of any kind , just to tell me the refund was issued and it should reflect in my method of payment within 2 to 3 business days .

Worse experience ever ! And the fact that no one took the time to reach out or make it out to me left a really bad impression about this company and I will never order from here or recommend to anyone .

Store : Fayetteville , GA #720

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