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I wanted to make a complaint regarding a recent order that I made from Edible Arrangements in Horseblock Road Medford 11763. My order number is S042010****.

I made this phone order on 5.7.18 for Mother’s Day to be delivered on 5.12.18. Since the shop was literally right next to the place where my mom works at it was perfect for me to chose this shop. I kindly asked the associate who assisted me if they will be able to adjust the delivery charge and they were nice enough to do so but made it as pick up instead of delivery so that I can avoid paying for delivery. I called today 5.11.18 to confirm if they have all the information for delivery.

The first guy that I spoke to was decent and was able to assist me but I forgot to confirm the name of person who’s receiving so I called back. Problem starts here, guy who had Indian accent (sorry that I had to explain in this way since he refused to give me his name nor let me speak to the manager) picks up and started to giving me a very nasty attitude and kept cutting me off while I was talking. All I wanted to and needed to is confirm and how hard is that? So again guy tells me its a pick up item instead of delivery and I had to explain again that there should be a note on the side this is actually a delivery.

Then he put me an hold without saying any for good amount of time. So I called back because I was already frustrated and annoyed . As soon as he picked up the phone he goes “You know what Im going to cancel your order we dont care about your order. Don’t call the store ever again.” Then hung up.

So I called back and apologized for nothing I seriously dont know what I have done wrong but I could not ruin the delivery that I made for my mom. Then he goes okay now we talk. All he said was “You are all set and you dont even have to call back tomorrow to confirm. Please dont call us back.” I feel like I was mistreated and feel like discriminated.

I called corporate office right after the call and the person who was helping me reached out to the store and got the same guy on the phone who refused to give his name and speak to the manager. I honestly do not want to have any problem with this order and just have a feeling that they will spit or do something on the fruits. This isn’t the first time using Edible Arrangements and by far this location is the worst place ever. I found a good amount of bad reviews under their store and if I have known it was this bad I would have not chosen this location.

I want the manager or boss to be aware and address the issue that I had today and apologize from him personally. Honestly, he was truly unprofessional and should not treat customers who spend money on his store like this. Especially if he is the manager or the owner of the place he should take care of his customers not being rude and disrespectful. I called today 5.12.18 to corporate office to confirm the order since I could not deal with rude staffs.

Turns out the ORDER WAS CANCELED WITHOUT LETTING ME KNOW and they already charged me for the product and no REFUND WAS MADE. If I have not called the corporate office I would have not known if the order was canceled. The agent from corporate office called the store and they’ve been waiting for me to call and get the CC information to refund the funds. In my head if they canceled and wanted to do a refund don’t they have to contact me?

How would I supposed to know if they canceled and wanted to do a refund? So I gave CC number to the agent at the corporate office turned out the “store manager” was out and it won’t be processed right away. I did not feel comfortable to have the clerk to keep the card number so I decided to call back on Monday. I had to make another arrangements in the other location paying extra amount.

Truly disappointing and dissatisfied with the service that I have received. I would want the company to contact me.

Reason of review: Order processing issue.

Location: 3251 Horseblock Rd, Medford, NY 11763, USA

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